Orders & Logistics Specialist
2261 Keating Cross Road 300a, Saanichton, British Columbia, Canada, V8M 2A5
full-time . April 3, 2026
Description
Are you passionate about meeting customer needs? Do you thrive on the challenge and responsibility of organizing international shipments? As an Orders Specialist, your dedication to nurturing exceptional customer experiences is key to our brand. The care you place to ensure every order is processed and shipped promptly and accurately helps to set us apart.
About AML
AML Oceanographic has clocked average annual growth of more than 20% over the past 8 years. How? Most importantly, we’ve built a team that provides outstanding service and truly cares about our customers. AML has a market reputation for two things:
- Going to the ends of the earth to make our customers successful, and
- Bringing fresh ideas to an established market
We manufacture ocean sensing solutions – sensors, instrumentation, and deployment systems – for business and government customers on all seven continents. As a hi-tech business, our technical team includes experts and engineers with experience in the acoustic, mechanical, electrical, software, and embedded software domains. We operate from locations at either end of Canada: Halifax (Dartmouth) on the Atlantic Coast, and Victoria on the Pacific Coast.
This role will be based out of our office in Victoria, BC.
At AML, we do things a bit differently. Think daily huddles. Think Rockefeller Habits, Scaling Up, and the One Page Plan. Think town hall meetings with on-the-fly question & answer sessions. If you are familiar with these concepts - or they interest you - then you might be a fit for AML.
Mission of the Role
High quality delivered without delay
Responsibilities:
Order & Customer Management
- Own customer orders from post-sale through to delivery
- Communicate clearly and proactively with customers on order status and timelines
- Confirm delivery details and ensure expectations are aligned
- Resolve order discrepancies and prevent delays
Logistics & Shipping
- Coordinate and ship domestic and international orders
- Prepare shipping and export documentation (commercial invoices, trade agreements, etc.)
- Work with carriers, CBSA, and CARM to ensure smooth cross-border shipments
- Troubleshoot and resolve delayed or “stuck” shipments
Operations & Process Excellence
- Process and schedule orders within ERP system
- Maintain accurate customer and order records
- Identify and flag potential issues before they impact delivery
- Contribute to improving workflows and reducing bottlenecks
Team & Continuous Improvement
- Support team members with training and problem-solving
- Help improve processes and customer experience outcomes
- Maintain a strong focus on accuracy, responsiveness, and accountability
Qualifications:
- A certificate related to logistics or business administration is an asset.
- Experience with import/export documentation, regulations, trade agreements, and commercial invoices is an asset.
- Customer facing experience.
- Meticulous with a high level of attention to detail and accuracy.
- Can use a computer effectively and interact with various software programs.
- Experience with ERP systems is an asset.
- Good emotional intelligence
- Can communicate effectively in a clear, concise, and professional manner; both written and verbal.
- Ability to troubleshoot issues.
- Can visualize steps and sequencing.
- Embraces change with excitement and passion.
Compensation
$48,000.00 - $56,000.00 per year
Location: Saanichton, British Columbia, Canada
Type: Full Time
Date: April 3, 2026