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Return Materials Authorization
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Applied Microsystems Customer Support Portal allows users to generate their own Return Material Authorizations in real-time, no waiting required. Simply follow these steps:
- Login to the Customer Support Portal
- Search on the 6 digit instrument serial number that you wish to return (for example, 000672 for instrument serial number 672);
- Click on the link to the instrument in question and travel down to the bottom of the page to create a new service case
- Create a new service case with the appropriate information
You will immediately receive an email with the RMA number in question, as well as shipping instructions, and will be able to return your instrument immediately.
If you prefer, you may simply fill in the Support Requests form on the right hand side of this screen and we will issue you an RMA number within 24 hours. You may also request an RMA over the telephone by contacting us on +1-250-656-0771 or via email by sending an email to service@AppliedMicrosystems.com
Should you require more information on our diagnostics procedures - including diagnostics fees - please click here. |
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What's Available in the Customer Support Portal?
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The Applied Microsystems Customer Portal offers clients a one stop location for all instrument information, including:
- Service and diagnostic history
- Generationof Return Material Authorizations
- Repair status
- Tech support documentation
- Instrument specifications
- Product enhancement database
The Customer Portal even includes a reporting module, that allows our users to generate historical reports on their instruments. |
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Don't Have a Portal Login?
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Need a login? Click on the Support Requests form on the right side of this window. Your request will go to our service department, who will issue you a personalized login the same business day. |
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With Xchange™ field-swappable sensors, spare calibrated sensor-heads travel to the instrument instead of instruments travelling to the recalibration centre.
Even better, calibrated Xchange™ sensors can be pre-ordered for future delivery. Essentially, calibrations appear - on demand - on your door step! No more last minute scrambles to get instruments calibrated! No more pulling instruments out of the field! No more instrument downtime! Simply pick a date, and rest confident that a calibrated sensor will arrive as expected.
For a detailed discussioon of the advantages of field-swappable sensor-heads, read our discussion document: "The Six Advantages of Field-Swappable Sensors" |
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